Skills & Competencies for Network Control Center Supervisor

Network Control Center Supervisor job profile

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JOB SUMMARY for Network Control Center Supervisor

Supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.

JOB RESPONSIBILITIES for Network Control Center Supervisor

Oversees routine testing, configuration changes, or network hardware or software upgrades. Ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Coordinates with vendors and service providers to ensure required service and quality levels are delivered.

Network Control Center Supervisor SALARY RANGE

BASE 50%
$113,031
TOTAL 50%
$123,242
Job Level
M01
Job Code
IT10000403
Education/Degree
Bachelor's Degree
Reports To
Manager

Network Control Center Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Network Control Center Supervisor

1 Job Family Competencies – Disaster Recovery
Proficiency Level -2
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of a proactive disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
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Level 3 Behaviors
(Moderate Experience)
Implements disaster recovery solutions and backup procedures to maintain full business continuity.
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Level 4 Behaviors
(Extensive Experience)
Develops standard operating procedures for network outages and disasters to streamline recovery actions.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of disaster recovery strategies and processes.
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2 Job Family Competencies – IT Change Management
Proficiency Level -2
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and components of change management strategy.
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Level 2 Behaviors
(Light Experience)
Reports the monthly value delivered by the change management process to the committee.
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Level 3 Behaviors
(Moderate Experience)
Identifies improvement opportunities to enhance the integration of change management processes.
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Level 4 Behaviors
(Extensive Experience)
Leverages advanced tools and techniques to automate change management processes.
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Level 5 Behaviors
(Mastery)
Develops and executes change management strategies to maximize our system efficiency.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Network Control Center Supervisor

1 Core Competencies – Business Process Improvement
Proficiency Level -2
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

Summary of Network Control Center Supervisor skills and competencies

There are 0 hard skills for Network Control Center Supervisor.
11 general skills for Network Control Center Supervisor, Disaster Recovery, IT Change Management, IT Environment, etc.
11 soft skills for Network Control Center Supervisor, Business Process Improvement, Planning and Organizing, Coordination, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Supervisor, he or she needs to be proficient in Business Process Improvement, be proficient in Planning and Organizing, and be proficient in Coordination.

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